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Return Policy

Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

To be eligible for a replacement or refund, your item must be unused and in the same condition that you received it. This only applies to incorrect and/or faulty item(s) upon receipt. We do not keep inventory therefore we cannot accept returns. Plausible reason must be given—we do not exchange products due to a change of mind, and any exchange requests of item type or model that was mistakenly chosen by purchaser will be not accepted.

To file your claim, send us an email at sales@caseadventure.com. Please provide some helpful information, at least a clear photograph of the item showing the defect(s) and the receipt or proof of purchase. Once the claim is received and inspected, we will send you an email notification of the approval or rejection of the claim.

We cannot guarantee reshipment for lost item due to incorrect address provided by purchaser. We strongly encourage you to carefully check your order details and shipping address on your cart before making any payment.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items / Personalized cases
Unfortunately sale items / Personalized cases cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email.

Case Adventure

Jalan Parikesit 3

Semarang, 50264 Indonesia

085226019476

sales@caseadventure.com